Privacy Policy

Last updated: June 20, 2025

At Pool Parts Direct Canada Inc., we value your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing our website or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. What Information We Collect

When you use our site or services, we collect the following types of information:

a. Personal Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment gateways)

  • Account login credentials (if applicable)

  • Order history and communications with us

b. Automatically Collected Information

When you browse our store, we automatically receive data such as:

  • IP address

  • Device type and browser

  • Referring URL

  • Pages viewed and time spent

  • Cookies and tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill and process orders

  • To communicate with you about orders, updates, or promotions

  • To improve our products, services, and website functionality

  • To detect and prevent fraud or unauthorized transactions

  • To comply with legal obligations

  • To personalize your shopping experience

We may use anonymized or aggregated data for analytics or business planning purposes. This data does not identify individual users.

3. Consent

By providing us with personal information, you consent to our collecting and using it as outlined in this policy. If we request your information for a secondary purpose (like marketing), we will either ask for your express consent or give you an opportunity to opt out.

You may withdraw your consent at any time by contacting us at info@poolpartsdirect.ca or mailing us at:
Pool Parts Direct Canada Inc., 48 Hughes St, Collingwood, Ontario, CA L9Y 0W7

4. Sharing Your Information

We only share your personal information in limited cases:

  • Shopify: Our online store is hosted on Shopify Inc., which securely stores your data. You can read their privacy policy here: https://www.shopify.com/legal/privacy

  • Payment Processors: Your payment details are processed by third-party providers such as Shopify Payments, PayPal, or others you may choose at checkout.

  • Shipping Partners: To deliver your order, we may share your name, address, and phone number with shipping carriers.

  • Legal Obligations: We may disclose personal information if required by law or to protect our legal rights.

  • Third-Party Tools: We may use analytics or marketing tools (e.g., Google Analytics, Meta Ads) to understand user behavior and improve services. These third parties may collect anonymized user data via cookies.

We never sell, rent, or trade your personal information.

5. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

When no longer needed, personal data is securely deleted or anonymized.

6. Data Security

We take reasonable precautions to protect your personal information, including secure servers, encrypted payment gateways, access controls, and Shopify's built-in safeguards.

While no method of transmission over the internet is 100% secure, we follow industry best practices to protect your data.

7. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your shopping experience. These may:

  • Remember your preferences and cart contents

  • Help us understand site traffic and performance

  • Enable targeted advertising or retargeting

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

8. Your Rights (Canada – PIPEDA Compliance)

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for data use (where applicable)

  • Request deletion of your data (subject to legal and business constraints)

To make a request, email us at info@poolpartsdirect.ca.

9. Third-Party Services and Links

Our site may contain links to third-party websites or tools (e.g., Instagram, Facebook, Shopify apps). These services have their own privacy policies and we encourage you to read them. We are not responsible for the privacy practices of third parties.

10. Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn we have inadvertently received such data, we will delete it promptly.

11. International Visitors

This site is intended for Canadian residents. If you are accessing it from another country, your data may be transferred to and processed in Canada.

12. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will take effect immediately upon posting to the site. We encourage you to review it periodically.

If we make material changes, we will notify you via email or a prominent notice on our homepage.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to access or update your personal data, you may contact us at:
📫 Pool Parts Direct Canada Inc.
45 Iber Rd., Ottawa ON. K2S 1E7