Terms of Service

Last Updated: June 21, 2025

OVERVIEW

This website is operated by Pool Parts Direct Canada Inc. Throughout the site, the terms “we”, “us” and “our” refer to Pool Parts Direct Canada. By using this website or purchasing products and services from us, you agree to be bound by the terms and conditions outlined below, as well as any additional terms, policies, or notices referenced within or available via hyperlink.

These Terms of Service (“Terms”) apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors. By accessing or using any part of our site, you agree to these Terms. If you do not agree to all the terms and conditions, you may not use the site or our services.

Any new features or tools added to the store will also be subject to these Terms. You can review the latest version at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically for updates. Continued use of the site following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By using our site, you confirm that you are at least the age of majority in your province or state of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services, including copyright or intellectual property laws.

You must not transmit any destructive code, such as viruses or malware. A breach or violation of any of the Terms may result in immediate termination of your services and possible legal action.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that your content (excluding credit card data) may be transferred unencrypted over various networks and may be adapted to meet technical requirements of connected devices or networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

Headings used in this agreement are for convenience and will not limit or otherwise affect the Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied upon as the sole basis for decision-making. Any reliance is at your own risk.

This site may contain historical information that is not current and is provided for reference only. We reserve the right to modify site content at any time but are not obligated to update any information. You agree it is your responsibility to monitor site changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICING

Prices of products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We will not be liable for any changes, price adjustments, suspensions, or discontinuation of services.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange per our Return Policy.

We make every effort to display product images and colors accurately, but cannot guarantee your device’s screen will reflect actual product appearance.

We reserve the right to:

  • Limit the sale of our products or services to any individual or region.

  • Limit the quantities of any products or services offered.

  • Discontinue any product at any time.

  • Adjust product descriptions, pricing, and availability without notice.

We do not guarantee that the quality of products, services, or information will meet your expectations or that any service errors will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place. We may limit or cancel quantities per person, household, or order. This may include orders using the same account, credit card, billing or shipping address.

If we modify or cancel an order, we will attempt to notify you using the contact details provided at the time of order. We reserve the right to restrict orders that appear to be placed by resellers, distributors, or unauthorized parties.

You agree to provide current and accurate billing and account information. You agree to update your account promptly with any changes, including contact information and payment details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or oversight. You acknowledge and agree that we provide access to such tools “as is” and without any warranties or liability.

Your use of third-party tools is at your own risk and subject to the third-party provider’s own terms and conditions. Future features and tools introduced through the website will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, and services may include links or materials from third parties. We are not responsible for the content or accuracy of third-party websites and will not be liable for any damages or transactions made through them.

Please review third-party terms and privacy policies before engaging with them. Any complaints regarding third-party products should be directed to the third party.

SECTION 9 – USER FEEDBACK AND SUBMISSIONS

If you submit any suggestions, ideas, proposals, plans, or other content—whether at our request or voluntarily—you agree that we may use, edit, copy, publish, and distribute this content without restriction or obligation.

We are not required to:

  • Keep any submissions confidential;

  • Pay compensation for submissions; or

  • Respond to any submissions.

You agree that your submissions will not infringe upon any third-party rights and will not contain illegal or harmful material. You may not misrepresent your identity or mislead us about the origin of any submission. You are solely responsible for the accuracy and legality of your content.

SECTION 10 – PERSONAL INFORMATION

Any personal information submitted through the store is governed by our Privacy Policy, available on our website.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be errors or omissions on the site regarding product descriptions, pricing, availability, and promotions. We reserve the right to correct any errors and update information or cancel orders at any time without notice, including after you’ve submitted your order.

We do not commit to updating or clarifying information unless required by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes;

  • To violate any regulations or laws;

  • To infringe on intellectual property;

  • To harass, defame, or discriminate;

  • To submit misleading or malicious content;

  • To upload or transmit viruses or destructive code;

  • To interfere with security or functionality.

We reserve the right to terminate access for users who violate these conditions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, secure, or error-free. The Service is provided “as is” and “as available” without warranties, express or implied.

Pool Parts Direct Canada and our affiliates, officers, employees, and service providers will not be liable for any injury, loss, or damages (direct, indirect, incidental, or consequential) arising from use of the Service or products, including lost profits, lost data, or replacement costs.

Where some jurisdictions do not allow limitation of liability, our liability will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Pool Parts Direct Canada, its affiliates, officers, directors, employees, and partners from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the rest of the Terms shall remain in full force and effect. The unenforceable portion shall be severed without affecting the validity of the remainder.

SECTION 16 – TERMINATION

You may terminate these Terms at any time by notifying us or discontinuing use of our services.

We may terminate this agreement at any time if you breach any term or condition. You will remain liable for any outstanding amounts up to the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any posted policies or rules, constitute the entire agreement between you and Pool Parts Direct Canada and supersede all prior communications and agreements.

Any ambiguities will not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site after changes are posted means you accept those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to:
📧 info@poolpartsdirect.ca